At Unique Online, your privacy is our priority. This policy explains — in plain language — what information we collect, why we collect it, and how we keep it safe. We don't sell your data. Ever.
Effective Date: February 28, 2025 | Website: uniqueonlinebd.com
1. What Information We Collect
We only collect information that helps us provide and improve your internet service.
Personal Details
Your name, address, email, and phone number — collected when you register or contact us.
Connection Data
IP addresses, session timestamps, and bandwidth usage for billing and network management.
Payment Information
Billing address and payment method. We do not store full card numbers — all transactions are handled by secure gateways.
Website Usage
Pages visited and cookies set on uniqueonlinebd.com to improve your browsing experience.
2. Why We Use Your Information
- To activate and manage your internet subscription
- To send monthly invoices and payment reminders
- To respond to support tickets and customer queries
- To notify you of service outages or maintenance windows
- To improve our network performance and website features
- To comply with legal obligations in Bangladesh
3. Who We Share Your Information With
We share your data only when necessary — and only with trusted parties:
- Payment processors to complete your bill payments securely
- Government or regulatory bodies when required by Bangladeshi law
- Our technical partners who help us run our infrastructure under strict confidentiality agreements
4. Cookies
Our website uses small files called "cookies" to make your experience better. Cookies help us remember your preferences and understand how you use our site. You can disable cookies in your browser settings at any time, though some features may not work as expected.
5. How We Protect Your Data
- SSL/TLS encryption on all data transmissions
- Secure, access-controlled servers
- Regular security audits and vulnerability assessments
- Staff trained on data privacy best practices
6. How Long We Keep Your Data
We keep your account data for as long as you are a subscriber. After your account is closed, we retain essential billing and communication records for 5 years as required by Bangladeshi financial and telecom regulations. All other data is deleted promptly.
7. Your Rights
- Request a copy of the information we hold about you
- Ask us to correct any inaccurate details
- Request deletion of your data (where legally permitted)
- Opt out of marketing communications at any time
To exercise any of these rights, email us at support@uniqueonlinebd.com.
8. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we'll update the "Effective Date" at the top of this page. Continued use of our services after changes take effect means you accept the updated policy.